Loading
Loading
Order support
Tell us promptly when something is wrong, and our team will review the order with you.
Last updated · 2026-08-09
Contact us within 30 days of delivery if an item is faulty, damaged, incorrect or materially not as described. If tracking is stalled or shows delivered but the parcel is missing, contact us promptly.
Send your order number, a description of the problem, the quantity affected and clear photos showing the issue. We may ask for additional information needed to review the order.
We do not offer voluntary change-of-mind returns. This applies to custom products, ready-made products and Sample Packs. Where applicable law gives you a mandatory cancellation right, that right still applies.
Do not return anything until our team confirms the return instructions. When we accept that an item is faulty, damaged, incorrect or materially not as described, we will cover reasonable return and replacement delivery costs and provide an appropriate resolution. Your mandatory rights under applicable consumer law are not affected.
Email us before returning anything. We normally reply within one business day.
support@aromaroads.co.uk